Policy / Delivery
Where we send, what it costs, how long it takes.
Last updated 12 August 2026 · Governing law: England and Wales
United Kingdom
| Service | Charge | Notes |
|---|---|---|
| UK tracked, 2–3 working days | £4.95 | Free on orders over £75 |
| UK tracked next working day | £7.95 | Order before 13:00, Monday to Thursday |
| UK special delivery, signed for | £11.95 | Recommended for orders over £500 |
Free delivery applies automatically once the goods total, including any engraving charge, reaches £75. It is applied to the standard tracked service; you may still upgrade and pay the difference.
We deliver to residential addresses, business addresses and BFPO addresses. We cannot deliver to a PO Box.
International
| Destination | Charge | Typical transit |
|---|---|---|
| Republic of Ireland, tracked | £12.95 | 5–7 working days |
| European Union, tracked | £14.95 | 5–10 working days |
| Rest of world, tracked | £24.95 | 7–14 working days |
Precious metal articles are subject to import restrictions in a small number of countries. Where we cannot lawfully ship to your address we will tell you and refund in full rather than dispatch and hope.
Dispatch times
- Stock articles: dispatched within one to two working days.
- Engraved articles: five to seven working days, because the text is read by a person and then cut by hand.
- Group orders of four or more matched sets: quoted individually. See group orders.
- Orders placed on a Saturday, Sunday or an England and Wales bank holiday are processed the next working day.
You receive a dispatch email with a tracking number the moment the parcel leaves us.
Customs, duties and taxes
UK orders are charged including VAT and there is nothing further to pay on delivery.
Orders sent outside the United Kingdom are dispatched with UK VAT removed where the rules allow it. Import duties, taxes and customs handling in the destination country are the responsibility of the recipient and are not included in the price you pay us. We declare goods accurately on customs paperwork — we will not mark a parcel as a gift or understate its value.
If a parcel is late or does not arrive
- Contact us at support@pajewelleryuk.shop or +44 7528 455575 with your order number.
- We will open an enquiry with the carrier. UK carriers usually require a parcel to be 10 working days overdue before it is treated as lost.
- Once a parcel is confirmed lost we replace it or refund you in full, at your choice. Risk in the goods stays with us until they are delivered to the address you gave.
- If a tracked parcel is recorded as delivered but you have not received it, tell us within 14 days and we will investigate with the carrier.
Delivery estimates are estimates, not guarantees. Where a delay makes the order pointless — a wedding that has passed, for instance — tell us and we will treat it as a cancellation and refund in full.