We engrave letters. We do not engrave insignia.

What we engrave

• Letters and initials. Up to 20 characters, in block capitals or a plain engraver’s script.
• Names. Given names and family names, in the same hands.
• Dates. Numerals and the separators . / -.
• Simple geometry. A line, a bar, a circle, a chevron. Nothing that reads as a badge or an emblem.

What we will not engrave

These are declined in every case, and the refusal is enforced by a filter on our own server before an order reaches a workshop — not by an engraver noticing.

• Armorial bearings of any kind. Coats of arms, crests, badges and heraldic devices. See below.
• Regimental and military insignia. Cap badges, regimental devices, unit emblems and decorations. Their use is restricted, and reproducing them commercially is not something a jeweller should do on request.
• Police and emergency service badges. Constabulary crests and warrant-card devices.
• University and school arms. These are almost always themselves armorial bearings, and are separately protected.
• Club, team and association badges. Football crests in particular are registered trade marks.
• Registered trade marks and brand logos, including our own, on an article intended for resale.
• Currency, official emblems and state seals. Royal arms, government devices and the like.

Why we do not engrave armorial bearings

In England, Wales and Northern Ireland, armorial bearings are granted to a named individual or corporate body by the College of Arms, acting under the authority of the Crown. In Scotland the equivalent authority is the Court of the Lord Lyon, and there the misuse of arms is a criminal matter.

Arms belong to the person to whom they were granted and to their lawful descendants — not to everyone who shares the surname. The great majority of “family crests” sold online are the arms of an unrelated person, reproduced without any right to them. Engraving one for you would put you in possession of an article that claims something about you that is very likely untrue, and would put us in the business of supplying it.

So we do not offer the service at all, to anyone, including customers who hold a genuine grant. If you do hold arms and want them cut, a heraldic engraver who works directly with the College of Arms is the right place to go, and we will happily say so if you write to us.

Engraving and the 14-day right to cancel

Under regulation 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the right to cancel does not apply to goods made to the consumer’s specification or clearly personalised. An engraved article is both.

An engraved article cannot be returned under the 14-day right to cancel. You confirm that you understand this in a separate tick box before the article enters your bag, and again in its own section at checkout. Neither box is pre-ticked, and you cannot proceed past either without it.

This does not affect your statutory rights where an article is faulty, not as described, or the engraving does not match what you ordered. In any of those cases the article is returnable in the ordinary way — see returns.

How it works

• You enter the text on the product page. The field accepts letters, numbers, spaces and the characters . , ' & / - only.
• Our server screens the text against the list above and rejects a request that matches it, with a link back to this page.
• Accepted text enters a review queue and is read by a person before anything is cut. If we decline it at that stage we contact you and refund the engraving charge in full, or the whole order if you would rather not proceed.
• Engraved articles are dispatched in five to seven working days rather than one to two.
• Engraving text is personal data. We use it to produce your article and nothing else, and it is deleted on the retention schedule in our privacy notice.

If you are unsure whether something will be accepted, send it to support@pajewelleryuk.shop before you order and we will tell you.